This is a difficult time for everyone and we're working hard to adapt to this new reality.
We are continuing to fulfill as much as we can at our facilities. Our branches in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safety measures.
We're still seeing long fulfillment and shipping times at Obihats and industry-wide. Our support team is working hard to keep up with increased customer questions. Our average email response time has increased to about one day.
Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.
The estimate fullfillment time:
- - Europe: 15-17 business days
- - USA: 13-17 business days
The estimate shipping times:
- - Europe: 4-7 business days
- - USA: 4-7 business days